Terms, Policies and Procedures.
Once you place your order, Q-parts will provide a tracking number via e-mail to monitor the order until it reaches the final destination. All tracking numbers will be sent to the same e-mail address provided at the time the order was placed. Tracking numbers will be provided within 3 business days depend on carriers operation (3rd party freight operations).
You can also track your delivery by assessing to your account using your email address and password.
You can expect to receive the purchased items within 7 business days or less depending on the freight services that was selected by the time the order was placed.
Q-parts is able to ship the purchased items to inside and outside USA, for International orders please allow extra time for delivery due to extra steps in the shipment process to verify customer identity and contact information.
Q-Parts will not (under any circumstance) deliver purchased items to P.O Boxes or hotel addresses. If you are vacationing or visiting the Miami Area, you are welcome to pick up your order in our warehouse. An e-mail with a few details including and not limited to: name, phone number and permission will be necessary to process this request. Q-Parts will send an e-mail confirmation when order is ready for pick up.
No cancelations, modifications, or changes will be considered after the order is placed. Once method of payment has been received and secured all orders will be prepared, processed and packed for shipment.
Warranty and Return policy:
All products sold on Q-Parts Corp are covered by Limited Lifetime warranty, including full warranty against manufacturer defect.
Q-Parts will never be liable for any amount greater than the original sales amount.
Product damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be cover by warranty and will not be accepted for return.
Before returning any item you should submit a claim using our system, after we get your claim we will issue ‘Claim Case Number’ (CCN). This CCN needs to be clearly written outside the Shipping Box prior to its return.
No return or Claim will be accepted without the CCN. The system can take up to 3 business days to generate a CCN.
Defective parts (determined by inspection) will be replaced if returned within 24 hours after getting CCN generated by our system. All parts received after the 24 hours period will be subject to a 20% restocking fee.
20% restocking fee will be implemented if we confirm that any returned items was not defective.
Original Invoice MUST be included with your return. Merchandise and box must be in GOOD / re-sellable condition in order to meet our return policy.
The Buyer is responsible for any Return shipping fees or expenses. Q-Parts will not reimburse any return shipping charges incurred.
Q-Parts is not responsible for any lost or stolen packages mailed back by the customer containing the parts being claimed or returned under warranty.
Expenses including and not limited to: Labor, freight/customs, towing or rental car caused for any inconvenience will not be refunded.
Any claim for missing items or wrong delivery must be presented, using our website claims form, within 24 hours after receiving the order; otherwise it will not be processed.
Q-parts is not liable or responsible if the freight carrier that delivers the order losses or damages the product. In this case, a claim will have to be submitted directly with the freight carrier itself and Q-parts will not be responsible for any partial or full reimbursement.
Q-Parts Corp is not liable for any type of issues, injuries nor accidents caused by erroneous installation or misuse of the sold part for a specific vehicle.
All returns or exchanges will be process within 7 business days after receiving the claimed product.
Please fill the following questionnaire if you want to submit a claim or if you want to return a product: